Smart Home Devices

Name: Interfree
Address: 33 Glenvale, Crescent Mulgrave, VIC, 3170, AU
Telephone: +61 (0)3 9239 2099

PRISM Motion Sensor

W4 Camera

Octagon Door Sensor

illuminatorDimmer

Xtreme SwitchLight Switch

Clever Cube Brain

Sphere Multi Sensor

Pyramid IR Repeater

Ultra Point Power, Socket

Prism Motion Sensor

The Interfree Vision

To contribute to the IOT space by continuing to improve and develop ground-breaking IOT automation solutions that transform and enrich the operations of multiple industries. Simultaneously,

Interfree’s vision is to provide monitoring apparatus and reduce energy consumption to cut costs, resulting in long term benefits for the user and for our planet.

The Interfree Mission

To provide innovative and contemporary products to enhance and simplify everyday living by enabling complete control, anytime anywhere.

Our Values

At Interfree we consistently deliver our key values:

Integrity

Our team ensure that they conduct themselves with high levels of honesty and integrity, ensuring that all actions are in the interest of the customer and all agreements are honoured.

Teamwork

Our team work consistently well as a combined unit, ensuring communication is always a key factor in delivering our service.

Quality

Every job carried out by a Smart installer is delivered to the highest quality, we treat every home with respect and will always ensure we fit our equipment in a manner that takes this into consideration.

Who We Are?

Interfree is the subsidiary of Intercel, the leading manufacturer and supplier of GSM, GPRS, 3G and 4G industrial modems for M2M applications.

The company is reputable nation wide for their expertise, dependability and fastidious approach to providing outstanding quality products that have been utilised for monitoring, data transmission, IOT, metering, networking and automation across the globe.

With over 30 years industry experience, Intercel has been at the forefront of providing innovative solutions whilst contributing to the advancements of the IOT market.

Simultaneously, the company has evolved with the everchanging industry and thus have launched Interfree, with the vision to revolutionise the Smart Home & Premises industry by integrating simplicity into their unique Smart Home & Premises Solution.

Why we do it ?

At Interfree, we believe home is everything. It’s where children grow up, dinnertime conversations happen, birthdays are celebrated, and memories are made.

Home should be enjoyed, and that’s what drives us. And because home is so important, our mission is to make it more secure, comfortable, and convenient.

Worry-Free Warranty

Looking after our customers is part of our culture. It’s what we do. Hence, all of our products have at least two-year warranty.

Affordability

We believe in making smart home devices affordable and accessible.

Product Quality

At Interfree?, quality is the foundation upon which our organization thrives. Durability, reliability and performance are ensured by thorough quality control procedures.

Pensive design

You can customize the appearance of our entire product range, choosing from a variety of sleek designs, colours and finishes to suit your home or office.

Quick Support

Based in Australia, with local sales and technical experts available to respond to your query very quickly.

What we offer

Australian owned and operated, with all Interfree products being meticulously designed and developed by our team of local engineers.

Interfree understands the importance of privacy and security, and therefore all user data is stored safely on servers within Australia only, ensuring that there is no breach of security and that all information remains private and confidential.

Interfree’s unique Smart Home & Premises Solution emphasises the significance of functionality, which is why enabling users to be in complete control, anytime anywhere, is at the forefront of our products.

How you can contact us

Call +61 (0)3 9239 2099 to speak with a Smart Home Pro or send an email to: interfree@Interfree.com.au

Go Up

The benefits provided by this warranty are in addition to other rights and remedies available to a consumer under Australian consumer laws

Who is giving this warranty: Interfree Pty Ltd (ABN 64 632 361 383) (we, us or our) gives this warranty. Our contact details are:

Address: 33 Glenvale Crescent, Mulgrave, Victoria, 3170 Australia

Tell: +61 3 9239 2000

E-mail: warranty@interfree.com.au
What we will do at our cost: If your Interfree product, or any component of it, malfunctions during the warranty period (see below) due to defective components or workmanship, subject to the terms and conditions set out below, we will, at our option, at our cost, either:
- • repair the defective product or component; or
- • replace the defective product or component with the same or comparable product or component.
If we decide to repair the defective product or component, we will be responsible for the costs of repairs, spare parts and labour. Any defective product or component we decide to replace, and any defective component removed in the course of repairs, will become our property.

We will also pay for the costs of transporting the repaired or replacement product to you, using a means of transport/carrier of our choice.

There are some costs you may have to pay if you make a claim under this warranty: refer to section 6 below.
Warranty period: The warranty period is one year from the date you purchase your product. Please keep your original invoice or sales docket for the product as proof of purchase. If we carry out any warranty work on your product or any component of it during the warranty period, that will not extend or renew the warranty period for the product, or for any replacement product or components that we provide as part of the warranty work.
This warranty is not transferable: Only the original purchaser of our product (when purchased new from us, from a retailer or from an installer of the product) may rely on this warranty. It is not transferable to subsequent purchasers of the product.
What you need to do to claim under this warranty: If you believe you have a claim under this warranty, please contact us by telephone or email using the contact details set out in section 1 above. If you email us, or leave a telephone message for us, please ensure you leave your name and your email address and/or a daytime telephone number so that we can contact you. Once we have made an initial assessment of your claim, we will let you know what action we will take. We may ask you to send us your original invoice or sales docket for the product as proof of your entitlement to make a claim.
Costs you may have to pay: If you make a valid claim under this warranty, you will have to pay the costs of:
- • removing (uninstalling) the product. If, by law, your product can only be removed or uninstalled by a qualified and licensed electrician or similar tradesperson, you will need to engage such a person to do so, at your cost;
- • transporting or shipping the repaired or replacement product from your premises to us (at our address, as set out in section 1 above). We recommend that, where possible, you use the original packaging a product came in when returning it so as to minimise the risk of damage in transit; and
- • re(-)installing the repaired or replacement product. If, by law, the repaired or replacement product can only be (re-)installed by a qualified and licensed electrician or similar tradesperson, you will need to engage such a person to do so, at your cost.
- • you will have to pay the costs of transporting or shipping the product back to you, if you wanted the product returned. If you tell us you do not want the product returned, do not agree to pay return transport/shipping costs or you do not make arrangements to collect the product from us within 12 months after we notify you, the product will become our property (without our being required to pay you), and we may dispose of it at our discretion; and
- • if you still wanted us to repair your product, you would also be responsible for the costs of the repair, including any applicable spare parts and labour.
We would let you know what the above costs were and seek your authorisation to charge you, before sending the product back to you or effecting any out of warranty repairs.
What is not covered by this warranty: This warranty does not cover or apply to any of the following:
- • removing (uninstalling) the product. If, by law, your product can only be removed or uninstalled by a qualified and licensed electrician or similar tradesperson, you will need to engage such a person to do so, at your cost;
- • The costs described in section 6 above.
- • Deliberate or negligent damage, or damage caused by failing to follow operating instructions.
- • Products which have been stored incorrectly, used inappropriately, abused or misused.
- • Products which are not specified by us as being suitable for outdoor use having been placed, installed or used outdoors.
- • Damage caused by connection to the wrong voltage, power outages, electrical power surges or improper supply voltage.
- • Any damaged caused by water or immersion of a product in water (except to the extent that the product has been used in a wet environment in accordance with our instructions).
- • The failure of any “smart” product to operate, to the extent the failure is caused by the unavailability or inadequacy of, or interruption to, any internet, wi fi or power supply, service or connection which we specify is necessary for the proper operation of the product.
- • Damage caused by acts of God (including but not limited to lightning, flood, cyclone, earthquake or unusually severe weather).
- • The depletion or replacement of any consumable parts of our products (such as batteries).
- • Damage caused by vermin or insects.
- • Damage caused during the transportation of products (except where we arranged transport).
- • Cases where no fault or defect in the product or its components could be found by us (in which case, please refer to paragraph 8 below).
- • Products which have been installed by non-qualified persons (please note that by law, some of our products can only be installed by a qualified and licensed electrician or similar person).
- • Products or their components which have been repaired or modified by anyone not authorised by us in writing.
Your additional legal rights if you are a consumer: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.